The second-hand marketplace Shoppers Share Frustration Regarding Sizing Modifications
Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.
This online marketplace has altered its sizing categories for female and kids' apparel but did not contact all shoppers about the modification.
Digital Channels Reaction
Numerous buyers and vendors are posting online stating that platform listings now display a different size category versus the original listing because of the remapping.
The platform stated the revised method more closely matches other platforms.
They have suggested members to check their listings and update the measurements by hand where appropriate, which has left users frustrated.
Measurement Approach Changes
Previously, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.
Shopper Experiences
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Another user, located in Scotland, said garments she listed with size 14 tags were appearing on the platform as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.
Necessary Adjustments
Charlotte Lunn, based in Derby, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she explained.
Service Background
The app has more than 100 million users, with 18 million British users.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: last year, the platform withdrew an update to its shipping options due to shopper criticism.
